How a premier butcher doubled online engagement and streamlined operations
How a premier butcher doubled online engagement and streamlined operations
10
min read
16 Sept 2024
50%
50%
50%
50%
Reduction in creative costs
Reduction in creative costs
Reduction in creative costs
50%
50%
50%
50%
Increased output in tasks
Increased output in tasks
Increased output in tasks
10/10
10/10
10/10
Satisfaction with deliverables
Satisfaction with deliverables
10/10
Satisfaction with deliverables
Challenge
Farmhouse Meats has been a cornerstone of the Northamptonshire community for 30 years, known for their quality meats and personalised service. However, their website was letting them down. As Eoin Sweeney, the owner, put it, "Our website was a real headache. It was basic, outdated, and didn't reflect the quality of our products."
The challenges were clear:
A clunky website that frustrated customers
No option for online ordering or click-and-collect
Limited ability to serve customers outside shop hours (Thursday to Saturday)
Eoin explained, "Customers would ring asking how to place orders or reserve items, and we just didn't have the tools to make it easy for them. It felt like we were losing opportunities and not giving our customers the service they deserved."
Solution
Realising they needed help, Farmhouse Meats reached out to DesignGuru. "We'd heard good things about them, and when we saw their work, we knew they could help us modernise without losing our personal touch," Eoin shared.
Together, they worked on:
Redesigning the website to be user-friendly and reflect the quality of Farmhouse Meats' products
Implementing a click-and-collect system
Improving the overall online experience for customers
"DesignGuru really took the time to understand our business," Eoin noted. "They didn't just give us a fancy website; they gave us tools that actually made sense for a small butcher's shop like ours."
Challenge
Farmhouse Meats has been a cornerstone of the Northamptonshire community for 30 years, known for their quality meats and personalised service. However, their website was letting them down. As Eoin Sweeney, the owner, put it, "Our website was a real headache. It was basic, outdated, and didn't reflect the quality of our products."
The challenges were clear:
A clunky website that frustrated customers
No option for online ordering or click-and-collect
Limited ability to serve customers outside shop hours (Thursday to Saturday)
Eoin explained, "Customers would ring asking how to place orders or reserve items, and we just didn't have the tools to make it easy for them. It felt like we were losing opportunities and not giving our customers the service they deserved."
Solution
Realising they needed help, Farmhouse Meats reached out to DesignGuru. "We'd heard good things about them, and when we saw their work, we knew they could help us modernise without losing our personal touch," Eoin shared.
Together, they worked on:
Redesigning the website to be user-friendly and reflect the quality of Farmhouse Meats' products
Implementing a click-and-collect system
Improving the overall online experience for customers
"DesignGuru really took the time to understand our business," Eoin noted. "They didn't just give us a fancy website; they gave us tools that actually made sense for a small butcher's shop like ours."
Results
The partnership between Farmhouse Meats and DesignGuru yielded transformative results:
50% increase in creative output, enabling Farmhouse Meats to produce a wider range of engaging online content and marketing materials.
50% reduction in monthly creative costs, freeing up resources for other areas of the business while still improving their online presence.
Significant boost in customer engagement and sales opportunities, particularly through the new click-and-collect option that allowed for orders outside of retail hours.
Improved brand perception, with the new website accurately reflecting the quality and professionalism of Farmhouse Meats' products and services.
Streamlined operations, with the new website integrated seamlessly into Farmhouse Meats' business processes, improving efficiency and customer service.
Eoin was particularly pleased with the customer response: "We've had nothing but positive feedback. Customers love how easy it is to use the new site, and being able to order online has been a game-changer for many of them."
The improvements weren't just cosmetic. As Eoin explained, "It's changed how we work. We're more efficient now, and we can serve our customers better than ever. It feels like we've brought the best of our in-shop service online."
For Farmhouse Meats, this wasn't just about getting a new website. It was about finding a way to bring their commitment to quality and personal service into the digital age. As Eoin put it, "We're still the same local butcher we've always been. Now we're just able to serve our community better, whether they come into the shop or order online."
Results
The partnership between Farmhouse Meats and DesignGuru yielded transformative results:
50% increase in creative output, enabling Farmhouse Meats to produce a wider range of engaging online content and marketing materials.
50% reduction in monthly creative costs, freeing up resources for other areas of the business while still improving their online presence.
Significant boost in customer engagement and sales opportunities, particularly through the new click-and-collect option that allowed for orders outside of retail hours.
Improved brand perception, with the new website accurately reflecting the quality and professionalism of Farmhouse Meats' products and services.
Streamlined operations, with the new website integrated seamlessly into Farmhouse Meats' business processes, improving efficiency and customer service.
Eoin was particularly pleased with the customer response: "We've had nothing but positive feedback. Customers love how easy it is to use the new site, and being able to order online has been a game-changer for many of them."
The improvements weren't just cosmetic. As Eoin explained, "It's changed how we work. We're more efficient now, and we can serve our customers better than ever. It feels like we've brought the best of our in-shop service online."
For Farmhouse Meats, this wasn't just about getting a new website. It was about finding a way to bring their commitment to quality and personal service into the digital age. As Eoin put it, "We're still the same local butcher we've always been. Now we're just able to serve our community better, whether they come into the shop or order online."
"DesignGuru completely transformed our business! Our old website was outdated, clunky, and missing key features like click-and-collect, which made things difficult for both us and our customers. DesignGuru came in, understood our unique needs, and built a sleek, user-friendly website that not only looks amazing but also works seamlessly. Now, our customers can place orders online any day of the week and pick them up Monday through Saturday, which has significantly boosted our sales. Their team was professional, responsive, and truly went above and beyond."
"DesignGuru completely transformed our business! Our old website was outdated, clunky, and missing key features like click-and-collect, which made things difficult for both us and our customers. DesignGuru came in, understood our unique needs, and built a sleek, user-friendly website that not only looks amazing but also works seamlessly. Now, our customers can place orders online any day of the week and pick them up Monday through Saturday, which has significantly boosted our sales. Their team was professional, responsive, and truly went above and beyond."
Eoin Sweeney
Farmhouse Meats Limited
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Ad Design & Creative
Presentations
Illustrations
UX & UI Design
Video & Animation
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Ready to supercharge your business?
See why 96+ happy customers love working with us!
Flexible subscription
No contracts
Branding
Ad Design & Creative
Presentations
Illustrations
UX & UI Design
Video & Animation
Print Design
Ready to supercharge your business?
See why 96+ happy customers love working with us!
Flexible subscription
No contracts
Branding
Ad Design & Creative
Presentations
Illustrations
UX & UI Design
Video & Animation
Print Design